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Privacy Policy

Last Updated: October 2026

At SafeSteps at Home Ltd (“we”, “our”, or “us”), we are committed to protecting and respecting the privacy of our clients, their families, job applicants, and visitors to our website (safestepsathome.co.uk).

This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

1. Who We Are

SafeSteps at Home Ltd is a domiciliary care provider based in Doncaster, South Yorkshire.

  • Business Name: SafeSteps at Home Ltd

  • Registered Office Address: Doncaster

  • Company Registration Number: 

  • Data Controller / Contact Email: info@safestepsathome.co.uk

  • Contact Phone Number: 07598 607 170

If you have any questions about this policy or how we handle your personal data, please contact us using the details above.

 

2. Information We Collect

We may collect and process the following categories of personal information:

A. Information You Provide Directly

  • Care & Client Enquiries: Name, telephone number, email address, postal address, and brief details regarding your care or support requirements submitted via our website contact forms, phone calls, or email.

  • Job Applicants & Recruitment: Name, contact details, employment history, qualifications, driving licence status, and CV details submitted via our Careers enquiry form or recruitment portals.

  • Assessment & Care Provision Data: Detailed personal, health, and medical information required to assess, plan, and deliver safe domiciliary care (collected offline or during formal assessments).

B. Information Collected Automatically

  • Technical & Usage Data: When you visit our website, we may collect standard internet log information, including your IP address, browser type, operating system, pages visited, and time spent on the site.

 

3. How We Use Your Information

We use your personal data for the following purposes and legal bases:

  1. To Respond to Care Enquiries: To contact you about care services, arrange initial consultations, and answer your questions (Legal Basis: Legitimate Interests / Steps prior to entering a contract).

  2. To Provide Domiciliary Care Services: To formulate care plans and deliver high-quality care (Legal Basis: Performance of a contract and explicit consent for health/special category data).

  3. To Process Job Applications: To evaluate candidates for employment, conduct background checks (including Enhanced DBS checks upon conditional offer), and communicate regarding job openings (Legal Basis: Legitimate Interests / Legal obligation).

  4. To Maintain Website Functionality & Security: To optimize user experience and protect our website against malicious activity (Legal Basis: Legitimate Interests).

 

4. Sharing Your Information

We treat your personal data with strict confidentiality. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information only in the following circumstances:

  • Care Quality Commission (CQC) & Regulatory Bodies: Where required by law or regulatory oversight to comply with health and social care standards.

  • Healthcare Professionals: Local GPs, district nurses, emergency services, or local authority adult social services where necessary for client care, safety, or legal safeguarding obligations.

  • Trusted Service Providers: Secure third-party technology providers who help us operate our website, email services, or care management software (subject to strict data processing agreements).

 

5. How Long We Keep Your Data

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected:

  • General Web Enquiries: Retained for up to 12 months after the enquiry is resolved, unless you become a client.

  • Client Care Records: Retained in accordance with UK health and social care retention regulations (typically 8 years following the conclusion of care).

  • Unsuccessful Job Applications: Retained for up to 6 months following recruitment decisions, unless you give permission for us to keep your details on file for future roles.

 

6. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction. Access to personal and health data is restricted strictly to authorized staff who require it to perform their duties.

 

7. Your Data Protection Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right of Access: You have the right to request a copy of the personal information we hold about you (a Subject Access Request).

  • Right to Rectification: You can ask us to correct inaccurate or incomplete information.

  • Right to Erasure (“Right to be Forgotten”): You can ask us to delete your personal data, subject to legal and regulatory record-keeping requirements.

  • Right to Restrict or Object: You may object to or request restrictions on how we process your data.

  • Right to Withdraw Consent: Where processing relies on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact Shell or Sam at info@safestepsathome.co.uk.

 

8. Cookies

Our website uses essential cookies to ensure basic functionality. We may also use standard analytics cookies to understand website usage and improve navigation. You can adjust your browser settings to block or notify you about cookies at any time.

 

9. How to Complain

If you have any concerns about our data protection practices, please contact us first so we can resolve the issue. If you remain dissatisfied, you have the right to raise a complaint with the Information Commissioner’s Office (ICO):